Open a case via EMC Powerlink
and you will be contacted by EMC software Technical Support.
Only a registered technical contact can open a ticket. If you're not a registered technical contact, please contact your eRoom's Coordinator for support.
Every customer is permitted two technical contacts.
Once logged into Powerlink, to Open, Update, Manage, or Query cases, follow the path: Home > Support > Service Requests
To register for Powerlink, please Visit Powerlink .
or for additional information about Powerlink, visit http://software.emc.com/support/emc_powerlink.htm
When filling out the form, please make sure you specify your contract type as eRoom.net. Please enter your Community Name in the "Documentum Sales" field.
You can confirm your Community Name by going to your My eRooms page and clicking the "Owners and Administrators" link.