Frequently-asked Questions

Answers to common questions about eRoom.net, billing, support and security are posted on the eRoom.net FAQ.
 

Known Issues

Helpful tips from the eRoom.net Support team are posted on the Known Issues page.
 

Online Help Documents

eRoom Online Help is available when you are in an eRoom. Simply click the help icon in the toolbar.

eRoom 7 Quick Reference (2 pages, 592K)
Brief descriptions of the items, tasks, and controls inside an eRoom. Requires Adobe Acrobat Reader. (Note: Inboxes are not supported in eRoom.net 7.)
 

Web-based Support
 

Open a case via EMC Powerlink and you will be contacted by EMC software Technical Support. Only a registered technical contact can open a ticket. If you're not a registered technical contact, please contact your eRoom's Coordinator for support. Every customer is permitted two technical contacts.

Once logged into Powerlink, to Open, Update, Manage, or Query cases, follow the path: Home > Support > Service Requests

To register for Powerlink, please Visit Powerlink . or for additional information about Powerlink, visit http://software.emc.com/support/emc_powerlink.htm

When filling out the form, please make sure you specify your contract type as eRoom.net. Please enter your Community Name in the "Documentum Sales" field. You can confirm your Community Name by going to your My eRooms page and clicking the "Owners and Administrators" link.
 

Phone Support

Open a ticket by phone if you are unable to open a ticket via the web. Only a registered technical contact can open a ticket. If you're not a registered technical contact, please contact your eRoom's Coordinator for support. If you a registered contact, please be ready to provide your Community Name. You can confirm your Community Name by going to your My eRooms page and clicking the "Owners and Administrators" link.
 

Billing Support

The eRoom.net Billing Department can be reached for billing questions.
 

Site Map

The eRoom.net Site Map lists all the pages at the eRoom.net site, including those used for functions like logging in, registering, recovering your account, editing your registration, and checking your bill.
 

Contact Us

Click here for Documentum, Inc.'s address, phone, fax and email.

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