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Support

If you want to learn more about eRoom.net or need a helping hand, you're at the right place! The links below lead to pages that will help you get the most from eRoom.net and keep your projects running smoothly.


Answers to common questions about eRoom.net, billing, support and security are posted on the eRoom.net FAQ.
 
Helpful tips from the eRoom.net Support team are posted on the Known Issues page.
 
eRoom Online Help is available when you are in an eRoom. Simply click the eRoom help icon help icon in the toolbar.

available in Acrobat PDF formateRoom 7 Quick Reference (2 pages, 592K)
Brief descriptions of the items, tasks, and controls inside an eRoom. Requires Adobe Acrobat Reader.
 

Open a case via EMC Powerlinkavailable at documentum.com and you will be contacted by EMC software Technical Support. Only a registered technical contact can open a ticket. If you're not a registered technical contact, please contact your eRoom's Coordinator for support. Every customer is permitted two technical contacts.

Once logged into Powerlink, to Open, Update, Manage, or Query cases, follow the path: Home > Support > Service Requests

To register for Powerlink, please Visit Powerlink available at EMC.com. or for additional information about Powerlink, visit http://software.emc.com/support/emc_powerlink.htm

When filling out the form, please make sure you specify your contract type as eRoom.net. Please enter your Community Name in the "Documentum Sales" field. You can confirm your Community Name by going to your My eRooms page and clicking the "Owners and Administrators" link.
 

Open a ticket by phoneavailable at EMC.com if you are unable to open a ticket via the web. Only a registered technical contact can open a ticket. If you're not a registered technical contact, please contact your eRoom's Coordinator for support. If you a registered contact, please be ready to provide your Community Name. You can confirm your Community Name by going to your My eRooms page and clicking the "Owners and Administrators" link.
 
The eRoom.net Billing Department can be reached for billing questions.
 
The eRoom.net Site Map lists all the pages at the eRoom.net site, including those used for functions like logging in, registering, recovering your account, editing your registration, and checking your bill.
 
Click hereavailable at EMC.com for EMC Corporation's address, phone, fax and email.

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available in Acrobat PDF format available in Acrobat PDF format