An inbox is a special folder that can receive and store email. Since anyone can send email to an inbox, it is particularly useful for receiving email from people outside of your project team or your organization. You can also use an inbox to create an archive of a project's correspondence by sending copies of all email to an inbox.
Note:
Inboxes in the Recycle Bin
do not receive mail. If the inbox is restored, it will begin receiving
mail as usual.
When you create or edit an inbox, its properties are
the name of the inbox -- required
a description for the inbox
whether members can add comments and take votes in the inbox -- initially on
the access control settings for the inbox
what the icon for the inbox looks like
an address from which the inbox receives email
whether the inbox has routing buttons
eRoom converts each email message sent to an inbox to an eRoom page like this:
The subject line becomes the title of the page.
The page contains:
an email icon (
) for replying
to the sender
the text of the message
attachments (if any)
You can edit the page (if you have the right to), add comments, and take votes, just as on other eRoom pages.
Inboxes have their own access control properties, as do the items they contain. When creating or editing an inbox, you can
Set access control properties for the inbox.
Specify the initial owner setting for the inbox, which determines the default Edit list for any new item created in the inbox.
Anyone can send email to an inbox, but you can prevent it from receiving email by setting the inbox to read-only. Only coordinators can edit email items received from someone who is not on the member list.
Each inbox has a unique email address.
When you create an inbox, eRoom generates a unique mail address for the inbox and displays the address at the top of the inbox page. The default email address for an inbox is "eroomurl.inboxname@eroomserver.company.com" if there is only one community, or "communityname.eroomurl.inboxname@eroomserver.company.com" if there is more than one, where inboxname defaults to an all-lowercase version of the inbox's display name, minus any invalid characters.
To create a descriptive and easy-to-read email address, you can edit text in the Address box when creating or editing an inbox.
Just as in folders, in inboxes you can add routing buttons and you can route items.